Author(s):
Rodrigues, A. Ramoa
; Lourenço, Anália
; Maia, S.
; D'Orey, P.
Date: 2010
Persistent ID: http://hdl.handle.net/1822/26098
Origin: RepositóriUM - Universidade do Minho
Description
Background: At present day, blood banks face different challenges that put
pressure in the overall chain. The management of a blood bank should
constantly evaluate the profi tability without jeopardizing quality and safety.
Thus, it is important to monitor all together the indicators of each process
related to the blood bank activity. The Porto Regional Blood Centre (CRSP),
one of the three centers of the National Blood Institute in Portugal, developed
a computational tool to automatically generate a fl owchart containing
the data of these indicators in a single screen. Study: CRSP uses fl owcharts
for process characterization since 2002. They were available in a paper
report that was presented to the CRSP Directors. In 2008, as an effort to
diminish paper reports, and make these data available to all our costumers,
CRSP started publishing the fl owcharts in a Web page – www.pslcrsp.org.
Currently, the fl owchart screen is embedded in a software suite developed
by CRSP – SAD_BaSe (Software for Blood Bank Data Analysis) to manage
the collection, processing and distribution of blood components. The data
presented in the fl owcharts covers among others, the following indicators:
– Predicted number of donors for all collection sessions;
– Losses by absent donors, suspended and deferred donors, discards
related to collection, component processing, serological markers, immunohematology
problems and expired components;
– Components available for distribution;
– Components issued to the transfusion services.
All results are shown in absolute number and percentage. Conclusion: As
an institution that faces constants threats and demands in all its processes,
it has become critical to the CRSP the development of a strategic management
plan that is capable to turn over threats into opportunities. Through
the visualization of all processes in a single fl owchart, we can rapidly characterize
all processes related to the produced components with signifi cant
detail. Thus, it becomes easy to identify the outcome of each step of our
process to the most important components produced by our blood bank.
This global vision characterized by detailed and concrete data enhances
decision making.