An advice system for consumer’s law disputes

• Autor(es): Costa, Nuno ; Carneiro, Davide ; Novais, Paulo ; Barbieri, Diovana ; Andrade, Francisco Carneiro Pacheco
• Data: 2011
• Identificador Persistente: http://hdl.handle.net/1822/14522
• Origem: RepositóriUM - Universidade do Minho
• Assunto(s): Alternative dispute resolution; Online dispute resolution; Multi-agent systems
• Tipo de Documento: Parte ou capítulo de livro
• Idioma: Inglês

Descrição

The development of electronic commerce in the last years results in a new type of trade which the traditional legal systems are not ready to deal with. Moreover, the number of consumer claims increased mainly due to the increase in B2C relations and many of these are not getting a satisfactory response. Hav- ing this in mind, together with the slowness of the judicial system and the cost/beneficial relation in legal procedures, there is the need for new suited and effective approaches. In this paper we use Information Technologies and Artifi- cial Intelligence to point out to an alternative way of solving these conflicts on- line. The work described in this paper results in a consumer advice system aimed at fastening and making easier the conflict resolution process, both for consumers and for legal experts.