Autor(es):
Duarte, Nuno 
; Martins, Paula Ventura
Data: 2011
Identificador Persistente: http://hdl.handle.net/10400.1/2696
Origem: Sapientia - Universidade do Algarve
Assunto(s): Process Improvement; Education
Detalhes do Documento
Towards a maturity model for higher education institutions
Descrição
The adoption of business process improvement strategies is currently a concern of most organizations. The quest for the benefits of this improvement on resource optimization and the responsiveness of the organizations has raised several proposals for process improvement methodologies. These approaches differ both in the principles that support them, and in the specific area to which they are intended. However, proposals and results of scientific research on process improvement in higher education institutions, extremely complex and unique organizations, are still scarce. This research project aims to propose an extension to a business process maturity model for this particular type of organizations.
The adoption of business process improvement strategies is currently a concern of most organizations. The quest for the benefits of this improvement on resource optimization and the responsiveness of the organizations has raised several proposals for process improvement methodologies. These approaches differ both in the principles that support them, and in the specific area to which they are intended. However, proposals and results of scientific research on process improvement in higher education institutions, extremely complex and unique organizations, are still scarce. This research project aims to propose an extension to a business process maturity model for this particular type of organizations.
Tipo de Documento
Documento de conferência
Idioma Inglês
Idioma Inglês
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