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Business processes improvement on maintenance management: A case study
Abreu, João; Martins, Paula Ventura; Fernandes, Silvia Brito; Zacarias, MarielbaThe adoption of business process improvement strategies is currently a concern of most organizations. The use of approaches to quality and service improvement and the quest for the benefits of this improvement on resource optimization enables organizations to achieve business objectives. Maintenance management also plays a significant role in achieving the goal of improving overall efficiency in the services of...
Towards a maturity model for higher education institutions
Duarte, Nuno; Martins, Paula VenturaThe adoption of business process improvement strategies is currently a concern of most organizations. The quest for the benefits of this improvement on resource optimization and the responsiveness of the organizations has raised several proposals for process improvement methodologies. These approaches differ both in the principles that support them, and in the specific area to which they are intended. However, ...
Collaborative methods for business process discovery
Zacarias, Marielba; Martins, Paula VenturaInformation flows across the organization are complex and procedures employed to understand, share and control organizational knowledge and experiences should be properly supported by collaborative environments. Nevertheless, few collaborative methodologies had been proposed to describe and evolve business processes. Existing tools don't provide the right methods for business processes discovery, modelling, mon...
Faro National Capital of Culture (FCNC 2005) and Tourism - reflections on the p...
Ferreira, Ana Maria; Martins, A. I.; Gonçalves, A. R.; Perdigão, F.; Torkington, Kate; Pereira, Luis Nobre; Martins, Paula VenturaThis paper presents and reflects on some of the results obtained from a study conducted 0ver a 6 month period. The study focused on the tourists who visited the Faro National Capital of Culture. Between March and December 2005, a total of 154 events and attractions (with a total of 2513 sessions) including art exhibitions theatre, concerts, dance and cinema, took place in Faro and other towns throughout the Alg...
O Evento FCNC 2005 e o Turismo
Ferreira, Ana Maria; Martins, Ana Isabel; Gonçalves, Alexandra Rodrigues; Perdigão, F.; Torkington, Kate; Pereira, Luis Nobre; Martins, Paula VenturaEste relatório foi elaborado com base num estudo que decorreu entre Julho e Dezembro de 2005. O objectivo geral do projecto que se desenvolveu traduziu-se na tentativa de aprofundar o conhecimento sobre o perfil dos visitantes não residentes no Algarve que participaram nos eventos culturais da Faro, Capital Nacional da Cultura, assim como as suas motivações, actividades e impressões. Além deste objectivo o Cent...
A case study applying process and project alignment methodology
Martins,Paula Ventura; Silva,Alberto Rodrigues daSoftware Process Improvement (SPI) is one of the main software development challenges. However, SPI standards and models (CMMI, SPICE) have not been always adopted with success. The current problem is a lack of strategy to implement successfully these standards and models. To undertake this objective is essential observe real life experiences and detect process and project mutual relationships. Without this ali...
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