Collaborative methods for business process discovery

• Author(s): Zacarias, Marielba ; Martins, Paula Ventura
• Date: 2011
• Persistent ID: http://hdl.handle.net/10400.1/1025
• Origin: Sapientia - Universidade do Algarve
• Subject(s): Business processes; Business process modeling; Business process discovery; Modelling; Methodology; Collaborative work
• Document Type: Article
• Language: English

Description

Information flows across the organization are complex and procedures employed to understand, share and control organizational knowledge and experiences should be properly supported by collaborative environments. Nevertheless, few collaborative methodologies had been proposed to describe and evolve business processes. Existing tools don't provide the right methods for business processes discovery, modelling, monitoring and improvement. In the future, business processes models should be the result of cross-team and cross-departmental collaboration, with involved business people sharing their personal knowledge and formalizing it. This discussion paper focuses on collaborative process discovery methods, tools and the importance to integrate local information into coherent and sound process definitions. Business Alignment Methodology is a methodology that provides guidance about how organizational practices and knowledge are gathered to contribute for business process improvement against current Business Process Modelling approaches.