An identity-based approach to communication

• Author(s): Sequeira, Arminda Sá ; Ruão, Teresa
• Date: 2012
• Persistent ID: http://hdl.handle.net/1822/29367
• Origin: RepositóriUM - Universidade do Minho
• Subject(s): Organisational and strategic communication; Identity; Image; Reputation
• Document Type: Part of book or chapter of book
• Language: English

Description

The main objective of this paper is to evaluate the key elements in the construction of consistent organisational messages over time. In order to accomplish thai.wepropose the alignment of several elements: vision, mission, objectives, cultural values. optimal identityattributes, positioning. type of messages, communication style and means, and image. The expectedresult of this heuristic approach is to obtain a favourable image in the relevant public'smind, which will eventually lead to an excellent reputation and. ultimately. prestige. Consideringthat an organisation can have a reputation for all the wrong reasons, we propose the conceptof prestige as a means of focusing on the positive features of reputation.