Performance management in primary healthcare services: evidence from a field study

• Author(s): Silva, Paulino ; Ferreira, Aldónio
• Date: 2010
• Persistent ID: http://hdl.handle.net/10400.22/4289
• Origin: Repositório Científico do Instituto Politécnico do Porto
• Document Type: Article
• Language: English
• Editor(s): Primary care

Description

Health services Performance management Public sector organizations There is a growing interest in research focusing on performance management practices in the public sector, but research is still limited with regards to public primary healthcare services (PHSs), which play an important role in national healthcare systems. These organisations are frequently criticised for alleged poor performance management practices and misuse of resources, though such claims are not always substantiated. The purpose of this study is to examine performance management practices in public PHSs.