Human resources management in the hospitality industry: a case study of the Nor...

• Autor(es): Martins, Catarina ; Machado, Carolina
• Data: 2003
• Identificador Persistente: http://hdl.handle.net/10198/3391
• Origem: Biblioteca Digital do IPB
• Assunto(s): Human resource management; Hospitality industry; Working conditions
• Tipo de Documento: Documento de conferência
• Idioma: Inglês

Descrição

The concept of Human Resource Management is the most effective and productive approach to managing organisation’s key assets, its people. It is also vital to the comprehension of human behaviour complexity. The aim of this study is to discuss how human resources play a major role in hospitality industry and, given the working conditions, also explain how important Human Resource Management practices can be. The study focus on the region of Oporto and the Northern Portugal, in an survey where the general managers of all hotels of that area responded to a questionnaire. Significant results were obtained in five major topics: organization and strategy; recruitment and staffing; training and development; performance; reward and recognition. The conclusions reached suggest that hospitality industries have a long way to go in implementing the right human resources practices. Major findings indicate that there is room for improvement in what concerns considering “People” a strategic issue in the long-range planning process. Besides hospitality managers don’t seem to know how to answer questions about the future, specially in what concerns the best strategies for human resources retention.