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Using Case Based Reasoning and principled negotiation to provide decision suppo...
Carneiro, Davide; Novais, Paulo; Andrade, Francisco Carneiro Pacheco; Zeleznikow, John; Neves, JoséThe growing use of Information Technology in the commercial arena leads to an urgent need to find alternatives to traditional dispute resolution. New tools from fields such as Artificial Intelligence should be considered in the process of developing novel Online Dispute Resolution platforms, in order to make the ligation process simpler, faster and conform with the new virtual environments. In this work, we des...
Context-aware environments for online dispute resolution
Novais, Paulo; Carneiro, Davide; Andrade, Francisco Carneiro Pacheco; Zeleznikow, John; Neves, JoséVirtual environments, such as Online Dispute Resolution, don’t have the rich context of traditional environments do. We are developing a computational environment that can better support the decision-making process of experts by providing access to meaningful context information, allowing the intervenor to take better supported decisions. The resulting system is able to transparently acquire information about u...
Using BATNAs and WATNAs in online dispute resolution
Andrade, Francisco Carneiro Pacheco; Novais, Paulo; Carneiro, Davide; Zeleznikow, John; Neves, JoséWhen contracting through software agents, disputes will inevitably arise. Thus there is an urgent need to find alternatives to litigation for resolving conflicts. Methods of Online Dispute Resolution (ODR) need to be considered to resolve such disputes. Having agents understanding what the dispute is about, managing all interaction between the parties and even formulating proposed solutions is an important inno...
Using case-based reasoning to support alternative dispute resolution
Carneiro, Davide; Novais, Paulo; Andrade, Francisco Carneiro Pacheco; Zeleznikow, John; Neves, JoséSpringer - Series Advances in Intelligent and Soft Computing, vol. 79 ; Recent trends in communication technologies led to a shift in the already traditional Alternative Dispute Resolution paradigm, giving birth to the Online Dispute Resolution one. In this new paradigm, technologies are used as a way to deliver better, faster and cheaper alternatives to litigation in court. However, the role that technology p...
The legal precedent in online dispute resolution
Carneiro, Davide; Novais, Paulo; Andrade, Francisco Carneiro Pacheco; Zeleznikow, John; Neves, JoséThe advances observed in the last years in telecommunication technologies rapidly brought along new ways of doing business. This new reality, however, has not been so rapidly followed by the entities responsible for dealing with the conflicts that arise from these interactions, now undertaken in an electronic format. Traditional paper-based courts, designed for the industrial era, are now outdated. The answer t...
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