Encontrados 22 documentos, a visualizar página 1 de 3
An exploratory study on the influence of socio-demographic characteristics on w...
Matos, Cristina; Teixeira, Carlos A.; Bento, Ricardo; Varajão, João; Bentes, IsabelAny strategy of water demand management needs the collaboration of the population involved and so it is important to know how characteristics as residence area, number of residents, presence/absence of children/elders, income level, and educational level, among others, may influence the use of water. Empirical studies that quantify relationship between socio-demographic factors and the water end use patterns in...
healthRisk IS : risk management information system for healthcare institutions
Varajão, João; Pereira, Luís Torres; Costa, VitorRisk management has nowadays a crucial role in institutions, since it aims to minimize the likelihood of adverse events and contributes to improve the quality of provided services. In the healthcare institutions, an effective risk management is only possible if supported by information systems that can produce the right quality and risk indicators. These indicators allow organizations the self-assessment, by id...
Using AHP and the IPMA competence baseline in the project managers selection pr...
Varajão, João; Cunha, Maria Manuela CruzThis paper proposes the joint use of the AHP (Analytic Hierarchy Process) and the ICB (IPMA Competence Baseline), as a tool for the decision-making process of selecting the most suitable managers for projects. A hierarchical structure, comprising the IPMA’s ICB 3.0 contextual, behavioural and technical competence elements, is constructed for the selection of project managers. It also describes the AHP implement...
Success evaluation factors in construction project management : some evidence f...
Ribeiro, Pedro Miguel Gonzalez de Abreu; Paiva, Anabela; Varajão, João; Dominguez, CarolineThe construction industry plays a very important role in the Portuguese economy. In 2009, it was among the top five economic sectors, representing 13% of total employment. Nevertheless, project failures are still frequent mainly due to inadequate management practices and to the intrinsic characteristics of projects of the construction industry. Even though Portuguese construction has improved in recent years, c...
Implementation of CRM systems in portuguese municipalities
Duque, Jorge; Varajão, João; Vítor, Filipe; Dominguez, CarolineCustomer relationship management is a business strategy which dynamically integrates a set of services with the purpose of creating value for the organisation and for their customers. In Portugal, the 2009/2010 edition of ‘Simplex for Municipalities’, the action plan carried by the Portuguese government through the Secretary’s Office of State for Administrative Modernisation, makes a commitment to promote a set...
Academics perception towards various water reuse options : University of Trás-o...
Matos, Cristina; Friedler, Eran; Monteiro, Ana; Rodrigues, André; Teixeira, Rita; Bentes, Isabel; Varajão, JoãoAny strategy of water reuse has to achieve social acceptance to be successful. This paper presents the results of a multiple choice survey that attempted to establish the general attitude toward water reuse by asking academics in UTAD (Portugal) a wide range of questions. The survey included 20 reuse options, which were clustered into three reuse categories, specifically: low, medium and high contact levels. Co...
Motivations and results for CRM adoption in large companies in Portugal
Cunha, Maria Manuela Cruz; Varajão, João; Santana, DanielaThere are several motivations for CRM systems adoption, some of them aligned with the results of CRM implementation. This paper presents the main findings of a study undertaken among a sample of Portuguese large enterprises, identifying and discussing the main motivations and results of the adoption of CRM systems. It was possible to conclude that the main results of CRM adoption reflect the main motivations as...
Motivations for the adption of ERP and CRM systems : a comparative analysis
Mesquita, Vítor; Faria, Joel; Gonçalves, Dulce; Varajão, JoãoAs tecnologias e sistemas de informação são elementos fundamentais para a competitividade das organizações. Neste contexto, os sistemas ERP (Enterprise Resource Planning) e os sistemas CRM (Customer Relationship Management) encontram um lugar de destaque. Os ERP são sistemas de gestão integrados que têm sido implementados por diversos tipos de empresas com vista a otimizar o seu funcionamento. Na adoção destes ...
E-government simulation tool for accounting education : personal income tax sim...
Pedrosa, Diogo; Trigo, António; Varajão, João; Silva, PedroThis chapter describes a simulator used by accounting students to mimic the official process of filling out a Personal Income Tax form. According to the Portuguese law, this form describes the amount of the employees’ Personal Income Tax withheld within a company, which must be submitted periodically to the Portuguese Tax Administration. This process is accomplished through an E-government tool accessed by only...
Função Sistemas de Informação nas organizações : realidade, desafios e oportuni...
Baptista, João Paulo; Varajão, João; Moreira, FernandoAs tecnologias e sistemas de informação são ferramentas indispensáveis para a sobrevivência e sucesso das organizações, exigindo-se atualmente uma espécie de quadratura do círculo: fazer mais, melhor e mais rápido, com os mesmos ou menos recursos, mas gastando menos. A integração é a nova palavra de ordem e o conceito e modelo de Arquitetura Empresarial emerge de novo. Neste artigo, são abordados vários dos asp...
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