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Diagnosis of quality problems in a footwear SME

Teixeira, Humberto N.; Lopes, Isabel da Silva; Sousa, Sérgio

This article presents the results of a study conducted in a footwear SME. The study aimed to characterize the state of quality in the company highlighting weaknesses and areas for improvement. The methodology employed makes use of a set of tools for data collection and analysis such as interviews, flowcharts, process analysis diagrams, efects registry matrix, Failure Modes and Effects Analysis (FMEA) and cause...


Diagnosis of quality problems in a small business

Teixeira, Humberto N.; Lopes, Isabel da Silva; Nunes, Eusébio P.

This article presents the results of a study conducted in a small textile company. The study aimed to characterize the state of quality management in the company highlighting weaknesses and areas for improvement. The methodology employed makes use of a set of tools for data collection and analysis such as interviews, flowcharts, diagrams of process analysis, defects registry matrix, Failure Modes and Effects An...


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Fundação para a Ciência e a Tecnologia Universidade do Minho   Governo Português Ministério da Educação e Ciência Programa Operacional da Sociedade do Conhecimento União Europeia