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Enhanced performance measurement using OR: a case study
Santos, Sérgio Pereira dos; Belton, Valerie; Howick, SusanThe case study described in this paper aims to illustrate how qualitative and quantitative system dynamics modelling and multicriteria analysis can be used in an integrated way to enhance the process of performance measurement and management in the radiotherapy department of a major UK cancer treatment centre. The complexity of the radiotherapy process and its significance for patients present particular challe...
Data: 2008
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Origem: Sapientia - Universidade do Algarve
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