The origin of the Balanced Scorecard (BSC) dates back to 1990, year when Robert Kaplan and David Norton began a study evaluating the performance of twelve companies using a new methodology. The use of a new approach to evaluate the firms performance was motivated by the fact that traditional methodologies based almost exclusively on financial indicators are not adequate when firms have to compete in a environme...
Financiadores do RCAAP | |||||||
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