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The estimation of the return on firms’ investments – as to ISO 9001
Santos, GilbertoThe aim of this paper was to estimate the return on investment in QMS (quality management systems) certification undertaken in Portuguese firms, according to the ISO 9000 series. A total of 426 certified Portuguese firms were surveyed. The response rate was 61.03 percent. The different payback periods were validated through statistical analysis and the relationship between expected and perceived payback periods...
Certification and integration of environment with quality and safety – a path t...
Santos, Gilberto; Rebelo, Manuel; Barros, Siria; Pereira, MartinhaAccording to Wright [1] certification of products and processes began during the 1960’s in the manufacturing industry, as a tool to control and assure the quality/conformity of products and services provided by suppliers to customers/consumers. Thus, the series of ISO 9000 was published first time, in 1987 and it was been created with a flexible character, to be reviewed periodically. Later, were published othe...
Sistemas de gestão integrados: motivações, obstáculos, benefícios e factores cr...
Almeida, João; Santos, Gilberto; Sampaio, PauloNum mercado globalizado, qualquer organização que queira ser competitiva ou líder de mercado, sofre cada vez mais pressão da concorrência e possui cada vez mais necessidade de encontrar formas de gestão que lhe permita responder adequadamente aos novos desafios impostos. No entanto, com o aumento de referenciais, viram-se na necessidade de integrar os sistemas de gestão tendo por objectivo a optimização de recu...
A divulgação da política da segurança e saúde do trabalho, no website das empre...
Carvalho, Filipe; Santos, Gilberto; Gonçalves, JoaquimA Internet é um meio privilegiado de comunicação, no qual a informação não conhece fronteiras, e a sua divulgação toma uma dimensão universal. No mundo empresarial a comunicação é hoje tida, como o elemento fulcral dos processos de negócio, em que interação com as partes interessadas, pode ser traduzida em termos do seu expoente máximo pelo website da empresa. Grande parte da informação hoje divulgada à socieda...
Otimização de recursos pela integração de sistemas de gestão
Rebelo, Manuel; Silva, Rui; Santos, GilbertoOtimização de recursos pela integração de sistemas de gestão
A generic model for integration of Quality, Environment and Safety Management S...
Santos, GilbertoPurpose – The purpose of this paper is to propose a generic model of Integrated Management System of Quality, Environment and Safety (IMS-QES) that can be adapted and progressively to assimilate various Management Systems, of which highlights: ISO 9001 for Quality; ISO 14001 for Environment; OHSAS 18001 for Occupational Health and Safety. Design/methodology/approach – The model was designed in the real environm...
Motivation and Benefits of Implementation and Certification according ISO 9001 ...
Santos, Gilberto; Costa, José Batista; Leal, AThe aim of the research is to analyze the different aspects associated with the motivation and benefits of certified ISO 9001 companies in Portugal. A total of 426 certified Portuguese companies were surveyed. The response rate was equal to 61.03 percent. Our results suggest that the main motivation for certification were “improvement of quality”, “improvement of company image”, “marketing advantage”, “give emp...
Integration of Individualized Management Systems (MSs) as an Aggregating Factor...
Rebelo, Manuel; Santos, Gilberto; Silva, RuiNowadays, there exist various standards for individual management systems (MSs), at least, one for each stakeholder. New ones will be published. An integrated management system (IMS) aims to integrate some or all components of the business into one coherent and efficient MS. Maximizing integration is more and more a strategic priority in that it constitutes an opportunity to eliminate and/or reduce potential fa...
The main benefits associated with health and safety management systems certific...
Santos, Gilberto; Barros, Síria; Mendes, Fátima; Lopes, NunoThe purpose of this study is to characterize how Portuguese Small and Medium Enterprises (SMEs) view the Occupational Health and Safety Management Systems (OHSMSs) certification process, after receiving the Quality Management System (QMS) certification. References were based on the ISO 9001 standard for a QMS and OHSAS 18001 for OHSMS. The method used to evaluate the implemented systems, was by form of question...
Conception of a flexible integrator and lean model for integrated management sy...
Rebelo, Manuel; Santos, Gilberto; Silva, RuiManagement systems standards (MSSs) have developed in an unprecedented manner in the last few years. These MSS cover a wide array of different disciplines, aims and activities of organisations. Also, organisations are populated with an enormous diversity of independent management systems (MSs). An integrated management system (IMS) tends to integrate some or all components of the business. Maximising their inte...
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