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Measuring deming management model in the context of sports tourism organizations
Rodrigues, Pedro Miguel Monteiro; Miguel Dávila, José ÁngelConcepts related to service’s quality have not evolved in the same way as those related to industries. Nevertheless, total quality management’s theoretical basis and methods allow its use in both sectors. This study is an application of the Deming Management Model, developed by Anderson et al (1994), to the context of sports tourism industry. The referred method sustains that leadership efforts aiming at the si...
Quality management in sport tourism organizations: empirical study proposal
Rodrigues, Pedro Miguel Monteiro; Miguel Dávila, José ÁngelThe tourism industry has a growing importance among those activities that create wealth. This trend is recognized by political agents, business managers and the academic community. Sport and tourism seem to assume a symbiotic relation: On the one hand, Sport promotes Tourism through sport events, seminars, congresses and tourist destinations. On the other hand, Tourism promotes Sport by increasing the participa...
Calidad y operaciones en servicios de turismo deportivo: una aplicación del mod...
Rodrigues, Pedro Miguel MonteiroLos conceptos relacionados con la calidad del servicio no se han desarrollado de la misma manera de los relacionados con la calidad de la producción de bienes tangibles, sin embargo, la base teórica y métodos de la gerencia para la calidad total permite su uso en industrias tanto de productos tangibles como de servicios. En este estudio se utilizó el modelo teórico de Deming elaborado por Anderson et al. (1994...
Gestão da qualidade em serviços de health & fitness
Rodrigues, Pedro Miguel Monteiro; Miguel Dávila, José ÁngelO objectivo deste capítulo é oferecer uma visão contemporânea e abrangente do significado de gestão da qualidade em serviços com especial incidência na gestão da qualidade na área designada habitualmente por indústria do health&fitness. Depois da leitura do presente capítulo, os seguintes conceitos deverão ser apreendidos: - A qualidade do serviço percebida pelos clientes na indústria do health&fitness; - As di...
Sport participation analysis: an empirical study on an academic community
Rodrigues, Pedro Miguel Monteiro; Campos, José; Miguel Dávila, José ÁngelInformation about Sport Participation Index (SPI) is a critical factor in the sport development process. Socio-demographic data can be a cost effective instrument to increase efficiency of local policies that promote sport participation (SP). Although bibliography about SP is vast, the analysis and comparison of previous works is complex due to heterogeneity in methodologies. There is an enormous disparity in S...
Turismo desportivo: benefícios da generalização da participação
Rodrigues, Pedro Miguel Monteiro; Miguel Dávila, José ÁngelO Turismo Desportivo (TD) é, nos dias que correm, um importante instrumento de desenvolvimento do fenómeno turístico. Segundo a classificação sugerida por Standeven & Knop (1999) três dos dez produtos propostos pelo Plano estratégico nacional do Turismo (PENT, 2006) podem ser considerados como de TD, turismo de natureza, turismo náutico e o golfe. Portugal, como destino de TD, enfrenta uma concorrência global. ...
Sport participation analysis: an empirical study on two small communities
Rodrigues, Pedro Miguel Monteiro; Outeiro, Miguel; Miguel Dávila, José ÁngelInformation about Sport Participation Index (SPI) is a critical factor in the sport development process. Sociodemographic data can be a cost effective instrument to increase effi ciency of local policies that promote sport participation (SP). Although bibliography about SP is vast, the analysis and comparison of previous works is complex due to heterogeneity in methodologies. There is an enormous disparity in S...
Measuring customer satisfaction in the context of health clubs in Portugal
Theodorakis, Nicholas; Alexandris, Konstantinos; Rodrigues, Pedro Miguel Monteiro; Sarmento, Pedro J.The present study aimed to test the psychometric properties of the need-satisfaction scale developed by Alexandris et al. (1999), in the context of health clubs in Portugal. The sample of the study consisted of four hundred and twenty six (N=426) individuals, who were members of five private clubs in Braga, Portugal. The principal component analysis of the need-satisfaction scale revealed five dimensions, whic...
Desporto e Internet : Análise do padrão de utilização em clientes desportivos d...
Rodrigues, Pedro Miguel MonteiroDissertação de Mestrado em Ciência do Desporto, área de especialização em Gestão Desportiva, apresentada à Faculdade de Ciências do Desporto e de Educação Física da Universidade do Porto
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