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A Relevância da Filosofia de Deming no Ensino Superior Português
Saraiva, Margarida; Nogueiro, TeresaNormalmente, a Gestão da Qualidade Total é concretizada na indústria e nos serviços através da adopção de um conjunto de princípios. A implementação desses princípios orienta e guia as organizações para a melhoria da qualidade. Deming, Juran e Crosby são alguns dos teóricos que apresentaram um conjunto de princípios que permite melhorar o processo de qualidade numa organização. Neste presente artigo procura-se ...
A Common Assessment Framework (CAF) nos Serviços Académicos da Universidade de ...
Nogueiro, Teresa; Saraiva, MargaridaUma das condições que mais influencia a competitividade entre instituições de ensino é a Qualidade. A sociedade é cada vez mais exigente em termos profissionais, pelo que, é necessário medir e avaliar esse factor, para através da melhoria contínua alcançar a Excelência. O conceito de Qualidade é de difícil definição, dado que é algo complexo e de difícil consenso. Muitas são as noções de Qualidade que var...
Quality and Social Responsibility: A view to continuous improvement and excelle...
Nogueiro, Teresa; Jorge, Fátima; Saraiva, MargaridaThe Total Quality Management (TQM) is increasingly a need for organizations. The growing social concerns have led organizations to think evolutionarily in quality, especially those wishing to make an approach towards excellence. TQM can be used as a determinant of the development of a corporate culture ethically sensitive. Models such as the European Quality Award and European Foundation for Quality Management ...
The Use of the Common Assessment Framework Tool: Empiric Study on the Universit...
Nogueiro, Teresa; Saraiva, MargaridaAs far as our study is concerned, there were several underlying questions deemed relevant: what will the grade of satisfaction of the students and of the internal collaborators be? What kind of diagnosis will the internal collaborators and managers of the Academic Services make? What are the weak and strong points of the Academic Services? Which improvement measures can be devised? Our study aims at being the b...
Quality in academic services of the University of Évora: the implementation of ...
Nogueiro, Teresa; Saraiva, MargaridaIt’s urgent to evaluate quality. But we wonder how to evaluate it? Why is it important? The degrees, the courses, the services that support all the University,…What? To evaluate the quality of degrees/courses taught on a Higher Superior Institution it was approved legislation to make compulsory its evaluation. What about the structures that support all the life of a Higher Superior Institution? Shouldn’t their ...
Employability and the Bologna Process
Saraiva, Margarida; Nogueiro, TeresaAfter the implementation of the Bologna Process in Portuguese higher education institutions, it’s necessary to start looking at some of its first consequences. The Bologna Process is now an integral part of the lexicon of reference of the whole European higher education. Although knowledge continues to be transmitted by the traditional way, Bologna covers qualifying new perspectives, generate changes of emphasi...
Qualidade e o modelo Common Assessment Framework (CAF): estudo empírico nos Ser...
Nogueiro, Teresa; Saraiva, MargaridaUma das condições que mais influencia a competitividade entre as instituições de ensino é a qualidade. Sendo a sociedade cada vez mais exigente é necessário medir e avaliá-la. A utilização de uma ferramenta de auto-avaliação, desenvolvida ao nível da União Europeia, a Common Assessment Framework (CAF), que teve como modelo de origem o European Foundation for Quality Management (EFQM), veio permitir a medição da...
The Common Assessment Framework (CAF) and the evaluation of Quality in a Public...
Nogueiro, Teresa; Saraiva, MargaridaSociety is more and more demanding on professional terms. Therefore, in order to achieve Excellence we need to go though processes of continuous improvement and we need to measure and to evaluate Quality which is increasingly seen as a competitive and distinguishing factor between institutions. And institutions from Public Sector like Universities are no exception. It’s urgent to evaluate their quality. But a q...
Quality on the Portuguese Public Institutions and the CAF model: empiric study...
Nogueiro, Teresa; Saraiva, MargaridaMore and more Quality is seen as a competitive and distinguish factor between institutions. Institutions from Public Sector like Universities are no exception. It’s urgent to evaluate their quality. But we wonder how to evaluate them? Why is it important? The degrees, the courses, the services that support all the University,…What? To evaluate the quality of degrees/courses taught on a Higher Superior Instituti...
A Gestão da Qualidade e o modelo Common Assessment Framework (CAF): Uma propost...
Saraiva, Margarida; Alas, Nuno; Nogueiro, TeresaActualmente, es la necesidad absoluta las instituciones del educación superior siguen el camino de la calidad, no sólo para la demanda creciente de la sociedad en general, pero también porque ellos son la palanca para la competitividad nacional. A pesar de varios modelos ellos existen con respecto a la calidad que podría aplicarse y podría usarse, este artículo se centró en un modelo: Common Assessment Framewor...
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