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Critical success factors for a total quality culture: A structural model
Campos, Ana Cláudia; FE/Universidade do Algarve; Mendes, Júlio da Costa; FE/Universidade do Algarve; Silva, João Albino; FE/Universidade do AlgarveResearch on quality based on the cultural perspective claims that, more than an implementation of tools and techniques, quality is the outcome of cultural factors, namely organisational values and practices among which leadership and employee working patterns are of paramount importance. The development of a total quality culture is a strategic issue for the achievement of stakeholder satisfaction and business ...
LEADERSHIP AND WELL-BEING IN THE ALGARVE HOSPITALITY
Messias, Fernando Brás; Faculty of Economics, University of the Algarve fernandobrasmessias@gmail.comThe well-being of staff within organisations is particularly important in relation to human resources and management. Organisations need to develop behaviours that increase well-being amongst employees. The study in progress aims to explain well-being-promoting leadership demonstrating the differences between leaders that promote well-being and leaders that do not, as well as to explain well-being in the five-s...
THE IMPACTS OF TOURISM EXPERIENCES IN THE DESTINATION IMAGE. THE CASE OF THE AL...
Matos, Nelson; School of Management, Hospitality and Tourism, University of Algarve; Mendes, Júlio da Costa; Faculty of Economics, University of AlgarveTo succeed nowadays, tourism destinations must differentiate and create a competitive positioning, and this can only be done by addressing and adapting to the needs of their visitors. A value-attainment construct based on tourism experiences is proposed for the product development and promotion strategy of the destination Algarve. ; To succeed nowadays, tourism destinations must differentiate and create a com...
UNDERSTANDING TOURIST RECOMMENDATION THROUGH DESTINATION IMAGE: A CHAID ANALYSIS
Agapito, Dora; University of the Algarve; Valle, Patrícia Oom Do; University of the Algarve; Mendes, Júlio Da Costa; University of the AlgarveIn spite of the efforts of marketers and managers to boost a favourable destination image, with a focus on encouraging tourists? revisit, other factors contribute to tourists? decision-making processes with regard to revisiting destinations. Moreover, recommendation from family and friends are considered to be the most credible source of information in the process of choosing a holiday destination, becoming rel...
A STRUCTURAL MODEL APPROACH OF RESIDENTS’ PERCEPTION OF TOURISM IMPACTS IN THEI...
Renda, Ana Isabel; ESGHT, University of the Algarve, Portugal; Mendes, Júlio da Costa; Faculty of Economics, University of the Algarve, PortugalThis study presents a structural equation model with eight latent variables and a set of research hypotheses to be tested. The model has been designed to measure the relationships between residents’ tourism impact perceptions and their global perception of quality of life. The research aims to assess how residents’ tourism impact perceptions influence the residents’ quality of life perceptions, and to verify ...
APPLICATION OF STATISTICAL METHODS ON THE EVALUATION OF PATIENTS’ SATISFACTION ...
Pedro, Sílvia; Centro de Estatística e Aplicações da Universidade de Lisboa; Ferreira, Pedro Lopes; Faculdade de Economia da Universidade de CoimbraIt is well-established that important indicators for the improvement of quality care strategies can be drawn from the evaluation of patients’ satisfaction levels. This study adds to the literature by exploring a unique database which results from the IAQH-IA questionnaire, with the aim of study patient satisfaction with hospital internment. The data accounts for a total of 6,363 patients, representing the perio...
Destination image : perspectives of tourists versus residents
Agapito, Dora; Mendes, Júlio da Costa; Valle, Patrícia Oom doThis study aims to measure the image of Lagos in the Algarve region, the most important Portuguese destination, in a cognitive, affective and behavioral approach. Given the lack of studies which compare the perspectives of tourists and residents, the empirical investigation includes a mixed methodology enabling a holistic approach followed by a quantitative methodology with the use of questionnaires. The attrib...
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