Encontrados 10 documentos, a visualizar página 1 de 1

Measuring Dissatisfaction with Public Transport Service

Measuring service importance, perceived performance and satisfaction with public transport is critical to identify priorities areas for service improvements. A dissatisfaction measure, witch combines measures of importance and performance labeled user disgruntlement (1), was used to ascertain the critical aspects of the service. The analysis was applied on different transport modes used for work and school trip...

Measuring Satisfaction with Public Transport in Attitudinal Market Segments

A Market Segmentation Analysis Using Attitudes Towards Transport

Using attitudes toward travel an exploratory factor analysis was performed followed by a confirmatory factor analysis, showing good validity and reliability indices. Cluster analysis was then used to identify similar respondents based on their travel attitudes. Six distinct groups were extracted: transit enthusiasts, status seekers, car addicts, car-less riders, calm riders and obstinate drivers. The segments s...

Modeling Service Quality for Public Transport Contracts: Assessing Users’...

Benchmarking: O que as Empresas pensam dos Indicadores de Desempenho

Engineering students' assessment at the University of Porto

The issue of addressing innovation and change in engineering students' assessment is the target of this paper. The contents are an overview of the issues related with the evolution of the engineering learning requirements, a review of the traditional student evaluation methods in practice, a description of a current experiment in engineering student assessment and an analysis of the possible consequences of the...

The problem of Assessing Customers Satisfaction Through Questionnaires

A Qualidade em Serviços de Transporte Público Urbano: O Problema da Contratuali...

A Benchmarking Methodology for Metalcasting Industry

O Desafio da Educação Contínua no Contexto das Organizações Universitárias