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Efficiency of ISO 9001 in Portugal: a qualitative study from a holistic theoret...
Dias, Alcina Augusta de Sena Portugal; Heras, InakiThe purpose of this paper is to analyse the efficiency of ISO 9001 from a holistic theoretical approach where the Contingency theory, the Institutional theory and the Resources-Based View are integrated. The study was carried out in companies of different sectors of activity in Portugal, based on a qualitative methodology (interviews). The fact of the interviews having been undertaken under an ISO 9001 structur...
Data: 2013
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Origem: Repositório Científico do Instituto Politécnico do Porto
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