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Performance measurement and management in portuguese law enforcement
Gomes, Patrícia S.; Mendes, Silvia M.Performance measurement of police services is complicated by ambiguous and complex goal- and objectives-setting, and by the difficulties of measuring outputs. This article looks at the organizational and management changes being made in Portuguese police forces. The authors fill a gap in the literature on performance measurement in Portugal by taking a national approach to the study of how law enforcement agenc...
Use of performance measurement in the public sector : the case of the police se...
Gomes, Patrícia S.; Mendes, Silvia M.; Carvalho, João Baptista da CostaMany public organisations have been under great pressure in recent years to increase the efficiency and transparency of outputs, to rationalise the use of public resources, and to increase the quality of service delivery. In this context, public organisations were encouraged to introduce the New Public Management reforms with the goal of improving the efficiency and effectiveness of the performance organisation...
Modelos multidimensionais de avaliação de desempenho para o sector público : o ...
Gomes, Patrícia S.; Mendes, Silvia M.; Carvalho, João Baptista da CostaA introdução das reformas da Nova Gestão Pública (NGP), nos últimos anos, surgem no sentido de introduzir maior eficiência e eficácia no desempenho das organizações públicas, através de uma nova filosofia de gestão, assente, entre outros aspectos, na avaliação do desempenho baseada em outputs e outros. O desenvolvimento de adequados sistemas de avaliação de desempenho para o sector público tem suscitado o inter...
Performance measurement of the portuguese police force using the balanced score...
Gomes, Patrícia S.; Mendes, Silvia M.; Carvalho, João Baptista da CostaAs a result of reforms brought about by the New Public Management (NPM) movement, public organizations have felt the need to develop adequate information systems to improve the policy process decision-making and to introduce resource allocation based on outputs and outcomes. The objective is to increase efficiency, effectiveness, and the quality of the public service with improved management costs. What is t...
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