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Success evaluation factors in construction project management : some evidence f...
Ribeiro, Pedro Miguel Gonzalez de Abreu; Paiva, Anabela; Varajão, João; Dominguez, CarolineThe construction industry plays a very important role in the Portuguese economy. In 2009, it was among the top five economic sectors, representing 13% of total employment. Nevertheless, project failures are still frequent mainly due to inadequate management practices and to the intrinsic characteristics of projects of the construction industry. Even though Portuguese construction has improved in recent years, c...
Implementation of CRM systems in portuguese municipalities
Duque, Jorge; Varajão, João; Vítor, Filipe; Dominguez, CarolineCustomer relationship management is a business strategy which dynamically integrates a set of services with the purpose of creating value for the organisation and for their customers. In Portugal, the 2009/2010 edition of ‘Simplex for Municipalities’, the action plan carried by the Portuguese government through the Secretary’s Office of State for Administrative Modernisation, makes a commitment to promote a set...
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