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Using AHP and the IPMA competence baseline in the project managers selection pr...
Varajão, João; Cunha, Maria Manuela CruzThis paper proposes the joint use of the AHP (Analytic Hierarchy Process) and the ICB (IPMA Competence Baseline), as a tool for the decision-making process of selecting the most suitable managers for projects. A hierarchical structure, comprising the IPMA’s ICB 3.0 contextual, behavioural and technical competence elements, is constructed for the selection of project managers. It also describes the AHP implement...
Motivations and results for CRM adoption in large companies in Portugal
Cunha, Maria Manuela Cruz; Varajão, João; Santana, DanielaThere are several motivations for CRM systems adoption, some of them aligned with the results of CRM implementation. This paper presents the main findings of a study undertaken among a sample of Portuguese large enterprises, identifying and discussing the main motivations and results of the adoption of CRM systems. It was possible to conclude that the main results of CRM adoption reflect the main motivations as...
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