Encontrados 11 documentos, a visualizar página 1 de 2
Tourist satisfaction and loyalty in the hotel business: An application to the i...
Batista, Maria da Graça Câmara; Couto, João Pedro Almeida; Botelho, Diana Rocha; Faias, CláudiaEste artigo analisa a influência da qualidade do serviço na satisfação e fidelização dos clientes. Foi realizado um inquérito por questionário aos turistas e, com base nos dados recolhidos, procedeu-se à construção de um modelo de equações estruturais para testar a perceção de qualidade, satisfação e lealdade posterior de turistas. Os resultados sugerem que as principais variáveis que influenciam a satisfação s...
An analysis of Internet Banking in Portugal: the antecedents of mobile banking ...
Couto, João Pedro Almeida; Tiago, Maria Teresa Borges; Tiago, Flávio BorgesThis is an open access journal distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. ; In recent years, mobile operations have gained wide popularity among mainstream users, and banks tend to follow this trend. But are bank customers ready to move forward? Mobile banking appears to ...
The triple helix model and dynamics of innovation: a case study
Natário, Maria Manuela; Couto, João Pedro Almeida; Almeida, Carlos FernandesCopyright © 2012 Emerald Group Publishing Limited. ; The purpose of this paper is to analyze the dynamics of the triple helix model in less favoured regions, examining the role of three spheres: universities, firms, and government. The paper identifies profiles of behavior in terms of triple helix model performance from the firm's perspective and recognizes key factors for successful innovation dynamics in a l...
Territorial standards for innovation: analysis for the regions of Portugal
Natário, Maria Manuela; Braga, Ascenção M. M.; Couto, João Pedro Almeida; Tiago, Maria Teresa BorgesCopyright © 2012 Universidades Públicas de Andalucía. ; La competitividad entre las regiones y la dinámica de la innovación están íntimamente relacionadas y dependen de un sistema de innovación sólida y efi caz. Este estudio tiene como objetivo medir la capacidad de innovación en diferentes regiones portuguesas y evaluar la naturaleza del proceso de innovación y la relación entre la capacidad de innovación y s...
Evaluating the determinants of national innovative capacity among european coun...
Natário, Maria Manuela; Couto, João Pedro Almeida; Tiago, Maria Teresa Borges; Braga, Ascenção M. M.Copyright © 2011 Maria Manuela Santos Natário, João Pedro Almeida Couto, Maria Teresa Borges Tiago, Ascensão Maria Martins Braga. This is a research/review paper, distributed under the terms of the Creative Commons Attribution-Noncommercial 3.0 Unported License http://creativecommons.org/licenses/by-nc/3.0/), permitting all non-commercial use, distribution, and reproduction in any medium, provided the original ...
Knowledge, technology and innovation cycle
Tiago, Flávio Borges; Couto, João Pedro Almeida; Tiago, Maria Teresa BorgesThere is a common thought both in business and academia that some factos such as technology, innovation and knowledge are key components of success and allowing firms to achieve and sustain competitive advantages. There is a considerable amount of research performed around these three concepts and some of them analyzed their relationship. However, it still suffers from oversimplification of its development proc...
Tourists' satisfaction and loyalty in the hotel business: an application to the...
Couto, João Pedro Almeida; Batista, Maria da Graça Câmara; Botelho, Diana RochaGiven the recent competition in the hotel business and the constant search for satisfaction and loyalty of the guests, the objective of this study is to understand tourists’ perceptions of service quality offered at the hotels in São Miguel, and the factors contributing to their satisfaction and loyalty. Based on a reference model taken from literature on satisfaction and loyalty, na exploratory research of nat...
The propensity and intensity of export activities of companies operating in Europe
Couto, João Pedro Almeida; Tiago, Maria Teresa Borges; Vieira, José Cabral; Silva, FranciscoCopyright © 2008 Clute Institute. ; Previous studies have explored the substantial benefits for companies and governments of exporting. Nevertheless the role of government has been analysed mainly trough export promotion programs and the importance of the subsidiaries of multinational companies to increment a country exports has not been tested together with other variables present in the literature on export ...
Assessing the Drivers of Virtual Knowledge Management Impact in European Firm's...
Tiago, Flávio Borges; Tiago, Maria Teresa Borges; Couto, João Pedro AlmeidaCopyright © 2008 The Authors. Copyright © 2009 Academic Conferences Ltd. ; e-Business is a phenomenon that has progressed over the past decades at record speed, with considerable promise and hype. It has been embraced with varying degrees of enthusiasm and impact by both large and SME firms. Parallel with its development, E-Business has attracted research interests, seen in a plethora of new modules, programme...
National culture and research and development activities
Couto, João Pedro Almeida; Vieira, José CabralCopyright © 2004 Emerald Group Publishing Limited. ; This paper examines the effect of national culture on the process of innovation and research and development activities in the subsidiaries of multinational companies. For this purpose, we use a sample of 222 subsidiaries for five European countries. The paper has drawn up two important findings. Firstly, cultural dimensions such as individualism, masculinit...
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