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The myth of TQM in knowledge management systems
Costa, Gonçalo Jorge Morais da; Rogerson, SimonThe paper endeavours to debate the myth of total quality management (TQM) in knowledge management systems (KMS), i.e., the authors will demonstrate that KMS have not achieved total quality. The reasons for this claim are: (i) organisational knowledge management (OKM) (stricto sensu) comprises a blend between individual and collective sense making; (ii) their dialectic process raises ethical and social issues de...
To Be or Not to Be Ethiculturally Sensitive in E-Learning: An Analysis to Knowl...
Silva, Nuno Sotero Alves da; Costa, Gonçalo Jorge Morais da; Prior, Mary; Rogerson, Simon; Stahl, Bernd CarstenUsing as a starting point Shakespeare’s quotation, to be or not be, this paper aims to underline if higher education knowledge authors within distributed learning environments assume an ethical and cultural sensitivity. This research question reflects the existing ethical and social dilemmas that e-learning evolution imposes to knowledge “creators” (coordinators and tutors); although, the straightforward answer...
A mosaic of personal ethical decision making in learning organizations
Costa, Gonçalo Jorge Morais da; Prior, Mary; Rogerson, SimonAccording to the Free Dictionary (2010), “a mosaic is a picture or decorative design made by setting small coloured pieces, as of stone or tile, into a surface, or a composite picture made of overlapping, usually aerial or photographs”. Using the mosaic metaphor is the authors’ intention to discuss four levels of arguing: 1. personal ethical decision making in learning organizations; 2. construct the mosaic for...
The Evolution of E-Learning Management Systems: An Ethical Approach
Silva, Nuno Sotero Alves da; Costa, Gonçalo Jorge Morais da; Prior, Mary; Rogerson, SimonThe development of educational technologies is enhancing a distinctive feature of learning environments: the learner’s personalized environment. However, the current literature in e-learning seems to neglect an important discussion: will individuals (learners and lecturers) and organizations face an enhancement concerning ethical dilemmas due to this evolution? To promote this discussion, this paper builds on a...
Organizational Knowledge: Ethics and the Importance of Trust
Costa, Gonçalo Jorge Morais da; Prior, Mary; Rogerson, SimonThe aim of this paper is to grasp the ethical dilemmas that arise into organizational knowledge and the importance of trust for diminishing these dilemmas. Therefore, it focuses three key issues: knowledge management (concept; and, schools of thought); knowledge flowing models versus ethics (mental models; the Socialization, Externalization, Combination, Internalization (SECI) model; and, Fiske’s relational mod...
Why Link Knowledge Management, Organizational Culture and Ethics: Inquiring Res...
Costa, Gonçalo Jorge Morais da; Prior, Mary; Rogerson, SimonThis paper aims to understand how the interaction between knowledge management, organizational culture and ethics occur, focusing on the potential tensions between personal and collective knowledge in learning organizations. These tensions are reflected upon ethical and social dilemmas which are often neglected by managers and produce unexpected impacts into the organizational strategy. Therefore, this contribu...
Why link knowledge management, organizational culture and ethics: Analysing emp...
Costa, Gonçalo Jorge Morais da; Prior, Mary; Rogerson, SimonThis contribution is a result of an ongoing PhD research project, which intends to approach personal versus organizational ethical issues and social dilemmas in organizational knowledge management. Therefore, the key purpose is to illustrate the conceptual frameworks that explain these trends, as well as to expose the empirical results concerning data collection first stage (pre-tests and pilot studies). For th...
Knowledge Authoring in E-learning: An Ethicultural Diagnosis
Silva, Nuno Sotero Alves da; Costa, Gonçalo Jorge Morais da; Rogerson, Simon; Prior, Mary; Stahl, Bernd CarstenThe intent of this manuscript is to emphasize if distributed knowledge creation within higher education encompasses an ethical and cultural sensitivity. This research problem resumes the ethical and social dilemmas that e-learning evolution imposes to knowledge “creators”. For that, under enquiry will be empirical examples through Silva’s framework, namely the knowledge/content management layer. Therefore, this...
Knowledge or content? The philosophical boundaries in e-learning pedagogical th...
Silva, Nuno; Costa, Gonçalo Jorge Morais da; Prior, Mary; Rogerson, SimonThe evolution of educational technologies engages dissimilar pedagogical strategies; however, the existent work in e-learning seems to neglect hitherto an important discussion: what is knowledge, and what is content in the different pedagogical approaches? To promote such discussion e-learning definition and featured technologies will be under debate given their influence over the pedagogical choice. Afterwards...
Will the evolution of ICT ethics engage organizational transparency?
Costa, Gonçalo Jorge Morais da; Prior, Mary; Rogerson, SimonIn a world business context characterized by the central role that ICT plays, the need to analyze its ethical and moral dilemmas is crucial. At the same time, the exponential growth of business ethics also demonstrates the need for organizational transparency, as demonstrated by some well-known financial scandals. Currently society perceives ethics as “value added”; however, managers tend to dis...
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