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A novel framework for modeling value for the customer, an essay on negotiation
Nicola, Susana; Ferreira, Eduarda Pinto; Ferreira, João José PintoThis paper proposes a novel framework for modelling the Value for the Customer, the so-called the Conceptual Model for Decomposing Value for the Customer (CMDVC). This conceptual model is first validated through an exploratory case study where the authors validate both the proposed constructs of the model and their relations. In a second step the authors propose a mathematical formulation for the CMDVC as well ...
Conceptual model for decomposing the value for the customer
Nicola, Susana; Ferreira, Eduarda Pinto; Ferreira, João José PintoValue has been defined in different theoretical contexts as need, desire, interest, standard /criteria, beliefs, attitudes, and preferences. The creation of value is key to any business, and any business activity is about exchanging some tangible and/or intangible good or service and having its value accepted and rewarded by customers or clients, either inside the enterprise or collaborative network or outside....
Peer Instruction method in introductory math courses
Ferreira, Eduarda Pinto; Nicola, Susana; Figueiredo, IsabelLearning is not a spectator’s sport. Students do not learn much by just sitting in class listening their teachers, memorizing pre-packaged assignments and spitting out answers. The teaching-learning process has been a constant target of studies, particularly in Higher Education, in consequence of the annual increase of new students. The concern with maintaining a desired quality level in the training of these s...
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