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Business processes improvement on maintenance management: A case study
Abreu, João; Martins, Paula Ventura; Fernandes, Silvia Brito; Zacarias, MarielbaThe adoption of business process improvement strategies is currently a concern of most organizations. The use of approaches to quality and service improvement and the quest for the benefits of this improvement on resource optimization enables organizations to achieve business objectives. Maintenance management also plays a significant role in achieving the goal of improving overall efficiency in the services of...
Collaborative methods for business process discovery
Zacarias, Marielba; Martins, Paula VenturaInformation flows across the organization are complex and procedures employed to understand, share and control organizational knowledge and experiences should be properly supported by collaborative environments. Nevertheless, few collaborative methodologies had been proposed to describe and evolve business processes. Existing tools don't provide the right methods for business processes discovery, modelling, mon...
Enhancing organizational self-awareness with enterprise modelling frameworks
Tribolet, José; Zacarias, Marielba; Magalhães, RodrigoIn a time when technology has made the world smaller and important events take place at an incredibly high pace, organizations constantly need to adapt themselves in order to survive. The challenge of today’s organizations is to develop capabilities of continuous sensing, learning and adjusting to the dynamics of their environments (Magalhães, 2004). An essential requirement of these capabilities entails develo...
Redes de conhecimento em engenharia organizacional: o imperativo dos contextos ...
Zacarias, Marielba Silva; Pinto, Helena Sofia; Tribolet, JoséApesar das muitas iniciativas que visam o suporte dos processos de produção, distribuição e consumo de informação, os indivíduos no seu trabalho ainda necessitam de investir tempo para obter a informação requerida para as suas tarefas. De um ponto de vista operativo, para suportar apropriadamente as tarefas intelectuais na organização, a informação requerida deve ser fornecida proactiva e oportunamente, segundo...
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