Web 2.0 and its impact on knowledge and business organizations

• Autor(es): Cruz, Manuel Mendes da ; Martins, Hélder Fanha
• Data: 2009
• Identificador Persistente: http://hdl.handle.net/10400.21/478
• Origem: Repositório Científico do Instituto Politécnico de Lisboa
• Assunto(s): Redes sociais; Web 2.0; Gestão do conhecimento; Gestão das organizações
• Tipo de Documento: Artigo
• Idioma: Inglês

Descrição

Today, information overload and the lack of systems that enable locating employees with the right knowledge or skills are common challenges that large organisations face. This makes knowledge workers to re-invent the wheel and have problems to retrieve information from both internal and external resources. In addition, information is dynamically changing and ownership of data is moving from corporations to the individuals. However, there is a set of web based tools that may cause a major progress in the way people collaborate and share their knowledge. This article aims to analyse the impact of ‘Web 2.0’ on organisational knowledge strategies. A comprehensive literature review was done to present the academic background followed by a review of current ‘Web 2.0’ technologies and assessment of their strengths and weaknesses. As the framework of this study is oriented to business applications, the characteristics of the involved segments and tools were reviewed from an organisational point of view. Moreover, the ‘Enterprise 2.0’ paradigm does not only imply tools but also changes the way people collaborate, the way the work is done (processes) and finally impacts on other technologies. Finally, gaps in the literature in this area are outlined.