Performance measurement and improvement in the management of bank branch networ...

• Author(s): Camanho, Ana Maria Cunha Ribeiro dos Santos Ponces
• Date: 2013
• Persistent ID: http://hdl.handle.net/10216/11699
• Origin: Repositório Aberto da Universidade do Porto
• Subject(s): Banca; Gestão; Avaliação da qualidade; Data envelopment analysis; Análise de dados
• Document Type: Doctoral Thesis
• Language: English

Description

Dissertation submitted for obtain the degree of Doctor of Philosophy, at the University of Warwich