The paradigm of TQM

• Autor(es): Dias, Alcina Augusta de Sena Portugal
• Data: 2013
• Identificador Persistente: http://hdl.handle.net/10400.22/5077
• Origem: Repositório Científico do Instituto Politécnico do Porto
• Assunto(s): Quality management; Total quality management; Paradigms
• Tipo de Documento: Livro
• Idioma: Inglês

Descrição

In this short contribution a reflection on the evolution of the the Total Quality Management paradigm is pesented. The main differences between the three perspectives of Quality Management are analyzed, together with a set of changes and improvements to the practice of TQM that are likely to take place.