General practice care and patients’ priorities in Europe: an international comp...

• Author(s): Wensing, Michel ; Mainz, Jan ; Ferreira, Pedro Lopes ; Hearnshaw, Hilary ; Hjortdahl, Per ; Olesen, Frede ; Reis, Shmuel ; Ribacke, Mats ; Szecsenyi, Joachim ; Grol, Richard
• Date: 1998
• Persistent ID: http://hdl.handle.net/10316/9929
• Origin: Estudo Geral - Universidade de Coimbra
• Subject(s): General practice; Patient satisfaction; Patient centredness; International comparison
• Document Type: Article
• Language: English

Description

Insight into patients’ priorities with respect to health care should complement the views of professionals and policy makers on what is thought to be appropriate health care. To determine the strengths and weaknesses of general practice care from patients’ perspectives written surveys were performed among patients in Denmark, Germany, Israel, Netherlands, Norway, Portugal, Sweden and United Kingdom (n=3540). The potential quality problems identified were spread over the different countries: the low involvement of general practitioners in out-of-hours services in Portugal; the low provision of routine screening in Sweden, Norway and The Netherlands; the lack of a defined patient population in Germany; the lack of a formal gatekeeper role to secondary care in general practice in Germany and Sweden; and the low number of home visits in Sweden.