Benchmarking in a multiple criteria performance context: An application and a c...

• Author(s): Augusto, Mário ; Lisboa, João ; Yasin, Mahmoud ; Figueira, José Rui
• Date: 2008
• Persistent ID: http://hdl.handle.net/10316/5479
• Origin: Estudo Geral - Universidade de Coimbra
• Subject(s): Benchmarking; Multiple criteria approach; Portuguese firms
• Document Type: Article
• Language: English

Description

This article presents a conceptual benchmarking framework which applies a multiple criteria approach to assess performance. In the process, a multiple criteria procedure is used to assess the performance of three hundred and ninety two (392) Portuguese firms. Based on the results of this procedure, a conceptual framework is devised to facilitate addressing relevant benchmarking implications. The framework is designed to provide a conceptual linkage between the performance measurement methodology and the organizational benchmarking system. http://www.sciencedirect.com/science/article/B6VCT-4MNHY29-2/1/18e4df5f6957bdeba15197a8f29dfcce